Premium customer service, at a price. Scheduling an appointment for an oil change was super easy and convenient on their website. Not many other mechanics have online scheduling so this was quite a delight. When I arrived, Derrick stated that diagnosing my check engine light might be awhile and that there was a loaner car available if I wanted one. Wow! Even though I didn't need one, this is highly thoughtful. An hour and a half later my car was done. There is a very clean wait room with padded chairs, complimentary snacks, assorted Kuerig coffees, and bottled water. There are also toys and chairs for kids. The synthetic oil change was $80 + $40 diagnostic + $13 in misc fees + $3 tax = $136 for my oil change and to know why my check engine light was on. My questions were thoroughly answered. I was never upsold and prices were announced at the beginning. If you're looking for bare-bone repairs at a minimum price, this ain't it. These guys are a premium mechanic who seem to pride themselves on excellent customer service and it is fair that they charge a premium price.
Thank you for your honest feedback. I’m glad Derick was able to answer your questions. We really appreciate how far you traveled so we could service your Nissan Sentra.
- Randy's Automotive Service, Inc.