At first I thought they were really good, then I brought my car there for a failing wheel baring. They called me midday to confirm my wheel baring needed to be replaced and during that call they did the hard upsell of all that I needed fixed. I’m used to that from car repairman and, though annoying, nonetheless expected. What really turned me off to them for any future business was that during that call one of the things they said I needed was a serpentine belt, which they replaced themselves just 8 months before. I questioned the guy about that and he said that it looked “worn.” I asked how could it be worn when they themselves just replaced it 8 months ago, I’m still not driving that much, and the previous one lasted 100,000 miles. He looked it up and saw they replaced it just a few months ago. Either they didn’t replace it a few months ago and charged me for it or they didn’t really look at it and tried to sell me a new one anyway. Needless to say they lost all credibility with me and I’ll not be going back.
You are correct we messed up. The belt appeared worn because of discoloring on the outside. When this happens on a new belt is because it picked up debris that was on the pulleys. Our advisor should have done a better job checking our records to make sure he was condemning the belt for age and not just the way it looked. I understand why this would make you not trust us. I hope you give as the chance to prove this was a human error and not the way we do business.
- Randy's Automotive Service, Inc.