5

Staff are courteous, helpful and always friendly and with a smile. Work always completed as stated and within the time promised. Nothing to complain about.

5

Fantastic service, the team did a great job fixing an ongoing problem with my vehicle. Definitely going to be my go to place for vehicle service.

Thank you for giving us the opportunity to diagnose your own going problem with your Chevy Silverado. We look forward to helping you maintain your truck.

- Randy's Automotive Service, Inc.
1

Taken to the cleaners! This was my first visit to Randy automotive center for my son’s car that was stalling at idle. Frankly, I was blown away by the quote I received and the laundry list of items to replaced. I was quoted a range for the diagnostic fee and of course it came in at the maximum fee of $275.00 (including new customer discount). The mechanic claimed it was a bad throttle body and the estimated cost was $1,600. It's a $600 part at the high end and an hour to install. A very simple fix but they were wrong! I also received a laundry list of items to perform and most of it was not necessary such as: - Cabin filter – replaced less than a month ago - Windshield wipers – new in the spring - Transmission service – not due for service - Serpentine belt - -done approx a year ago - four wheel alignment – done last month - brake system service – done when the brakes were replaced earlier this spring - coolant system – probably time and no debate - power steering service – probably time and no debate - front and rear shocks/struts – original and nothing wrong Fortunately, I worked as a mechanic all through school and I'm not easily taken. Clearly, I have lost all faith and trust in Randy’s after seeing their quote and will not be back! BTW... the car was repaired by another shop and it was not the throttle body but a simple sensor for a total of $279.00 including the diagnostic charges. Response to Randy's Automotive Service Your question: Can you please contact us with the repair the other shop made? I would prefer to keep the other shop out of these concerns but the part that was replaced follows: 07k906433b Crank position sensor $136.00 Plus Labor/Diagnostic charge of $130.00 plus tax and Environment charge for a total of $279.94. Regarding the other recommendations, talk to your customer before recommending unnecessary work. If I agreed to everything, it would have costs thousands in unnecessary repairs.

Can you please contact us with the repair the other shop made? We want to provide an accurate diagnosis and would like to review our diagnostic procedure. Most of our recommendations on our Inspection were based on mileage. Since we have never seen your vehicle before we can only go off of mileage.

- Randy's Automotive Service, Inc.
5

I highly recommend Randy's! Not only did they fix my brakes, when they found out how long it would take to repair some messy lines they gave me a loner car for the week. They drove me there to retrieve it! Plus a thank you note and chocolate bar when I picked my car up. They were friendly and professional and now that I have great brakes I will be stopping there again!

5

Thank you for taking the time to leave us a review and allowing us to replace the Struts on your Lexus E350.

- Randy's Automotive Service, Inc.
5

Great job as usual Always leave happy you guys are great

5

Great service.

5

outstanding--as usual

5

Left my car for an emergency tire repair - Randy's fixed it quickly and did an overview of the car's health - always appreciate a great, local place to care for my car.

4

Service and delivery time were good. Estimate held. Offered 3 replacement tire options. The least expensive option were competitive in spec to higher cost option. Overall a little pricey.

Thank you for the review and allowing us to install tires on your Hyundai Palisade. We believe it is your vehicle, so it is up to you to choose how to maintain it. We want to give you choices whenever possible.

- Randy's Automotive Service, Inc.
Randy's Automotive Service, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Randy's Automotive Service, Inc. (508) 359-4409 if you have any issues in accessing any area of our website.