1

Randy's failed my car inspection claiming the emergency brake failed. I asked them what it would cost me to have it fixed there and was told first there's a $167 brake inspection fee. I took it to my mechanic who tested the brake to 1,500 rpm's and the state only requires 1,200 rpm's. Obviously they tried to rip me off. Don't take your car there and make the same mistake I did.

Thank you for taking the time to share your experience — we’re sorry to hear you left feeling frustrated. We always follow the state’s inspection standards and our technician noted that your emergency brake did not meet the required performance during the test conducted here. We’re happy that your mechanic was able to provide you with additional clarification. Regarding the diagnostic fee, that is only applied if a customer requests that we investigate and repair the cause of an inspection failure. We never want anyone to feel misled, and we would appreciate the opportunity to review the details of your visit to ensure everything was handled correctly. Please feel free to contact us directly at 508 359 4409 so we can address your concerns personally.

- Randy's Automotive Service, Inc.
5

They are simply the best! Very professional, courteous, experienced mechanics and affordable prices

5

They are the best! Professional, courteous, experienced mechanics and affordable prices

Thank you so much for the kind words. We appreciate the trust you have in on when we are serving your Toyota Corolla.

- Randy's Automotive Service, Inc.
5

STOP LOOKING FOR A MECHANIC! You found the right one! I moved to Medfield a year ago and have tried others in the area too. Randy's is BY FAR the best one. The level of personal care you will receive here is unmatched. As a family owned business they genuinely care about their customers, and their community. The prices are fair, and they can give you a loaner while your car is being worked, but most of all the people are great! Friendly, honest, responsive, professional, and patient. They will give you all recommended preventative measures without being pushy, which is very rare. They are just so friendly and courteous and professional and knowledgeable. I can't say enough good things about them! (and my kids love the people at Randy's too!) I am so grateful I found them!

Wow!! Thank you so much for your incredible review!! Hearing that you and your family feel genuinely cared for means the world to us. Out team takes a lot of pride in providing honest, friendly, and professional service, so knowing that came through in your experience truly makes our day. We’re grateful to have you as part of the Randy’s family and look forward to helping you on your car care journey.

- Randy's Automotive Service, Inc.
5

I trust Randys to keep my car running well. They communicate clearly. Service is timely.

5

I've heard people complain about Randy's on Facebook — lots of people. I have no idea how they could have such bad experiences, yet every time I've been here they are professional, friendly, honest, quick, etc. And their waiting room is clean, with a TV and free Oreos. Seriously, it doesn’t get any better. Thanks, Randy’s!

5

They were very nice and friendly knowledgeable and helpful I had a good first experience with them for service to my car .

I am glad to hear we were able to answer all your questions. If you think of any others please reach out to us. We look forward to helping you take care of your car so it meet your needs.

- Randy's Automotive Service, Inc.
5

State inspection is always done quickly and is thorough.

Thank you for your many years of trusting us to work on your daily drivers and your classic cars. It means so much to us.

- Randy's Automotive Service, Inc.
5

I’ve been using Randy’s Automotive since 2010 they are wonderful people who are knowledgeable gracious and willing to go the extra step I won’t go anywhere else

Your trust that you have placed in us since 2010 means the world. We really appreciate your loyalty. Thank you so much for your kinds words.

- Randy's Automotive Service, Inc.
5

Very professional experience and excellent service.

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Randy's Automotive Service, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Randy's Automotive Service, Inc. (508) 359-4409 if you have any issues in accessing any area of our website.