If your in the Medfield area, looking for a premium service experience with expert technicians attending to your automobile, this is the place to visit. Along with that premium experience does come pricing that is comparable to a dealerships service rates, but that old saying of "you get what you pay for" absolutely holds true at Randy's. Here was my recent experience at Randy's Automotive. I brought in my 2003 BMW Z4 to have the valve cover gasket replaced. It was leaking oil on the exhaust manifold and creating quite an unpleasant smoke in the cabin. Both service advisors, Ashleigh and Stephany, were massively informative, friendly and transparent when I called in to book the appointment. They took in the ol' Z4 and gave it a thorough inspection, pictures and all. They texted me a detailed report on the condition of the vehicle and a list of legitimate recommended services, and I agreed to just have the valve cover service done, offering complete transparency with pricing and what work is going to be done. After the work was done, I picked up the car and noticed that after a couple days of driving I was still smelling a bit of that burning oil smell. (They did mention it would take a week for the residual oil on the manifold to burn off, but I was experiencing a little more smell and smoke then I expected). I called up Randy's, explaining what I was experiencing, and they did not hesitate to schedule me in ASAP to take a look at it, loaner car included. They cleaned up the problem area as best they could and took it for a proper test drive to replicate the problem, at no cost to me of course. Most likely when they changed the valve cover gasket, some oil spilled onto the exhaust manifold, causing a prolonged burn off period. No biggie. The point is, the ease of communication and attentiveness are truly exemplary. Are their prices overly expensive? Not necessarily... it all has to do with perspective and past experiences. Sure, I could have had my valve cover gasket replaced for half the amount, but would I have had the level of service, transparency and accomodations Randy's provides? Maybe not as much at another shop. I think it's great to come to a place like Randy's where they check out every nook and cranny of your car, keep you completely in the loop of what's going on and have loaner cars to accommodate you while your car is being worked on. Also, their facility in general is extremely well kept. Clean and organized with one of the nicest customer lounges I've seen at a non dealership shop. Give them a try and see for yourself. It's gonna be on the pricier side, but once in a while it's nice to get that premium experience and feel that high level of confidence in the workmanship.
Thank you for taking the time to leave a very detailed review of your experience. We’re very excited about the technology we use to share with you a detailed transparent report on the entire condition of your vehicle. We take the time to perform this inspection, so you have all information you need to make the best decision on how to maintain your vehicle. Sometimes what you came in may not be the most important item that needs addressing. We feel as professionals it is our reasonability to share this information with you. It is your vehicle, so we want you to make the best decision for you and your family. Thank you for calling out our team. We are very proud off their hard work and dedication to providing the most convenient and stress-free experience possible. We know how hard car care can be, so that is why we have loaner vehicles and stand behind our work for 3 years.
- Randy's Automotive Service, Inc.